h71 Privacy Policy

h71 collects personal data through several channels: directly from you when you register and use the Platform, automatically through your device and browser when you access the site, and from third-party partners in limited circumstances. The categories of personal data h71 collects are described in the table below.

h71 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than identity photographs required for KYC), or health data beyond what is strictly necessary for responsible gaming monitoring. If you voluntarily disclose such information to our support team in the context of a responsible gaming conversation, it will be treated with the highest level of confidentiality and used only for the purpose for which it was shared.

We do not collect personal data from individuals under the age of 18. If we discover that data has been collected from a minor, we will delete it immediately and close the associated account.

h71 processes your personal data only where we have a lawful basis to do so. The purposes for which we use your data, and the corresponding lawful basis for each, are set out below:

• Account creation and management: To register your account, verify your identity, manage your player profile, and provide you with access to the h71 Platform. Lawful basis: contract performance.
• Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) through supported payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Lawful basis: contract performance.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat, email, or other support channels. Lawful basis: contract performance and legitimate interests.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, bonus abuse, and other illegal activity. Lawful basis: legitimate interests and legal obligation.
• Responsible gaming compliance: To monitor player behaviour for signs of problem gambling, enforce self-exclusion and deposit limit settings, and contact players who may need support. Lawful basis: legal obligation and legitimate interests.
• Platform improvement: To analyse aggregate usage patterns, improve Platform performance, test new features, and enhance the overall player experience. Lawful basis: legitimate interests.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal promotions — but only where you have opted in to receive such communications. You may opt out at any time. Lawful basis: consent.
• Legal compliance: To comply with applicable laws, respond to lawful requests from competent authorities, and maintain records as required by law. Lawful basis: legal obligation.

h71 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for processing.

h71 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and gather anonymous performance data. A cookie is a small text file placed on your device by your web browser when you visit the h71 Platform. Cookies do not contain executable code and cannot install software on your device.

The following categories of cookies are used on the h71 Platform:

h71 does not use advertising or cross-site tracking cookies. We do not integrate third-party advertising networks or retargeting pixels on the Platform. Analytics data collected via cookies is used internally by h71 and is not shared with external analytics providers in a form that identifies individual players.

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in and using the h71 Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's official help documentation.

h71 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for each stated purpose:

• Payment service providers: Transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and participating banks (including BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, and Sonali Bank) solely to process your deposit and withdrawal requests. These providers operate under their own privacy policies and are bound by applicable financial data protection regulations.
• Game content providers: When you play games powered by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, your player identifier, bet data, and game session information are transmitted to those providers to operate the game. These providers are contractually prohibited from using your data for any purpose other than delivering the game service.
• Identity verification services: During KYC review, identity documents may be processed by a third-party verification partner operating under a strict data processing agreement with h71. Verified identity records are stored securely and not retained by the verification partner beyond the period required to complete verification.
• IT and infrastructure providers: h71 uses cloud hosting and database services to operate the Platform. Data stored on these systems is subject to appropriate technical and contractual safeguards. Infrastructure providers do not access player data for their own purposes.
• Legal and regulatory authorities: h71 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or in response to a lawful and properly documented request. h71 will, where legally permitted, notify affected players of such disclosures.
• Fraud prevention networks: In cases of suspected fraud, money laundering, or multi-accounting, h71 may share relevant account data with industry fraud prevention services to protect the integrity of the Platform and other players.

All third-party data processors engaged by h71 are required to maintain appropriate technical and organisational security measures and are prohibited from processing your data for any purpose beyond what h71 has instructed. h71 remains responsible for ensuring that such processing is carried out in accordance with this Privacy Policy.

h71 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes that may arise. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum of 5 years following account closure, to meet anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of account closure or the date on which the document was last used for verification, whichever is later.
• Transaction records: All deposit, withdrawal, and betting transaction records are retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping obligations.
• Support communications: Live chat transcripts and support emails are retained for 2 years from the date of the interaction, unless related to an unresolved dispute in which case they are retained until resolution plus 1 year.
• Marketing consent records: Records of your opt-in and opt-out preferences for marketing communications are retained for 3 years from the date of your last interaction with h71.
• Technical and analytics data: Anonymised analytics data may be retained indefinitely as it cannot be used to identify you. IP address logs are retained for 12 months for security purposes.
• Responsible gaming records: Self-exclusion records and deposit limit histories are retained for a minimum of 5 years from the end of the relevant restriction period to prevent circumvention through re-registration.

When personal data is no longer required for any of the purposes listed above, h71 will securely delete or irreversibly anonymise it. Data scheduled for deletion is removed in regular cycles and is not accessible to h71 staff outside of the retention window.

As a player on the h71 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact h71 at [email protected] with your registered account email address and a description of your request. h71 will respond within 30 days of receiving a valid request.

Please note that certain rights are subject to limitations. For example, h71 cannot erase data that it is legally required to retain, and the right to portability applies only to data processed by automated means on the basis of consent or contract. h71 will explain any limitations that apply when responding to your request.

If you are not satisfied with h71's response to a privacy rights request, you have the right to raise a complaint directly with h71's support team at [email protected]. h71 takes all privacy complaints seriously and commits to resolving them fairly and promptly.

h71 implements a layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• Transport layer security: All data in transit between your browser and h71 servers is encrypted using TLS 1.2 or higher. h71's domain is served exclusively over HTTPS with HSTS enforced.
• Data encryption at rest: Sensitive personal data including identity documents, financial records, and account credentials are encrypted at rest using AES-256 encryption on all storage systems.
• Access control: Access to personal data is restricted on a need-to-know basis. h71 staff are granted the minimum level of access required to perform their role. All administrative access is logged and audited.
• Password security: Player account passwords are stored as salted cryptographic hashes. h71 never stores plaintext passwords and cannot retrieve your password — only reset it through a verified process.
• Intrusion detection: h71 operates continuous monitoring systems to detect unusual login patterns, brute-force attempts, and other anomalous activity. Suspected intrusions trigger automatic account protection measures.
• Incident response: h71 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights, h71 will notify affected players promptly and take immediate remediation steps.
• Vendor security assessment: Third-party service providers with access to h71 player data are assessed for security standards before onboarding and are contractually required to maintain appropriate protections throughout the relationship.

While h71 takes all reasonable steps to protect your data, no system is completely immune to security threats. You play an important role in keeping your account secure by choosing a strong, unique password, not sharing your credentials, and notifying h71 immediately if you suspect any unauthorised access to your account.

h71 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the features and services offered on the Platform. The date at the top of this page indicates when the Policy was last revised.

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — h71 will provide advance notice by sending an email to your registered address or displaying a prominent notice on the Platform before the changes take effect. For minor or clarificatory changes, the updated Policy will be published on this page without additional notification.

Your continued use of the h71 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the Platform and request account closure by contacting [email protected]. Upon account closure, h71 will process the erasure of your personal data to the extent permitted by legal retention obligations.

We encourage you to revisit this Privacy Policy from time to time to stay informed about how h71 protects your data. If you have any questions about this Policy or h71's data practices, please contact us directly — we are committed to responding clearly and promptly.