h71 Responsible Gaming

When you register at h71, you confirm that you are 18 years of age or older and that gambling is legal in your jurisdiction. h71 reserves the right to request age-verification documents — such as a National ID card, passport, or other government-issued photo identification — at any stage of your account lifecycle. Accounts under review will have withdrawals suspended until age verification is completed satisfactorily.

If you share a device with younger family members, we strongly encourage you to log out of your h71 account after every session, keep your password private, and consider using your device's parental-control features to prevent accidental access. Protecting minors from exposure to online gambling content is a shared responsibility between h71 and our players.

Gambling is meant to be an entertaining pastime — a way to enjoy cricket betting during a BPL match, try your luck on a slot game, or experience the thrill of a live casino table. For the vast majority of h71 players, that is exactly what it remains. However, for a small number of individuals, gambling can gradually shift from a leisure activity into something that negatively affects their finances, relationships, and mental wellbeing.

Recognising the early warning signs of problem gambling is the most important step toward getting it under control. Ask yourself honestly whether any of the following apply to your gaming behaviour:

If you recognise two or more of these signs in your own behaviour, we encourage you to take action now — before the situation becomes harder to manage. The tools and support described in the sections below are available to you free of charge, without judgment, and without any negative impact on your standing as a customer at h71.

h71 provides a suite of built-in responsible gaming tools that every registered player can access directly from their account settings. These tools are designed to give you meaningful control over how much you spend, how long you play, and whether you take a break from the Platform entirely. All tool changes take effect within 24 hours of request, and reductions to limits take effect immediately.

Self-exclusion is the most powerful tool available to players who feel that gambling is causing them harm or who simply want to stop for an extended period. When you request a self-exclusion at h71, the following actions are taken immediately upon processing your request:

• Your account is suspended and you cannot log in for the duration of the exclusion period.
• All pending withdrawal requests are processed and paid out to your registered payment method.
• Any remaining account balance above the minimum withdrawal threshold is returned to you.
• All marketing emails and promotional SMS messages to your registered contact details are stopped.
• You are removed from all bonus and loyalty programme communications for the duration of the exclusion.
• Any active bonuses or free bets are forfeited in accordance with the h71 Terms & Conditions.

h71 offers the following self-exclusion periods. You may choose the option that best suits your situation:

To reinstate an account after a non-permanent exclusion period, you must contact h71 support directly and complete a 7-day mandatory cooling-off period. h71 will not reinstate an excluded account earlier than the agreed exclusion end date under any circumstances, including at the player's own request. This policy exists to protect you.

Setting deposit and spending limits is one of the most practical and effective ways to keep your gaming within a comfortable budget. h71 supports limits in Bangladeshi Taka (৳) across three time periods, and you can set independent limits for each. The table below outlines how our limit system works:

The deliberate 7-day delay on limit increases is a protective feature, not a technical limitation. It gives you time to reconsider whether raising a limit is genuinely in your best interest. During the 7-day waiting period you may cancel the increase request at any time with no questions asked.

h71 recommends setting a monthly deposit limit that reflects your genuine disposable income — the amount you can comfortably afford to spend on entertainment without affecting rent, food, utilities, savings, or family obligations. A good rule of thumb used by responsible gaming advocates worldwide is to treat gambling as an entertainment expense, similar to a cinema trip or dining out, with a fixed monthly budget rather than an open-ended one.

Players in Dhaka, Chittagong, Sylhet, and across Bangladesh can contact our support team to discuss what limit settings might be appropriate for their individual circumstances. All such conversations are handled in strict confidence.

Sometimes you do not need a full self-exclusion — you simply need a short pause to clear your head. h71's time-out feature lets you step away from the Platform for a defined period without permanently closing your account. Available time-out durations are 24 hours, 48 hours, 1 week, and 1 month.

During a time-out period:

• You cannot log in to your h71 account.
• You cannot make any deposits via bKash, Nagad, Rocket, Upay, or any other payment method.
• You cannot place any sports bets, casino wagers, or participate in any games.
• Promotional emails are paused for the duration of the time-out.
• Any pending withdrawal that was already in progress before the time-out was activated will still be processed and paid out.

A time-out cannot be lifted early once activated. This is intentional — the purpose is to give you a genuine, uninterrupted break rather than a barrier you can immediately reverse under the influence of an urge to gamble.

Reality Check Reminders work differently — they do not restrict your access, but they interrupt your session at regular intervals to display a clear on-screen summary showing your current session duration, total amount wagered, and net result (win or loss) so far. Many players find that this simple awareness tool is enough to prompt a natural decision to stop and take a break. You can set reminders as frequently as every 15 minutes in your account settings.

Responsible gaming begins with the right mindset before you even open the h71 Platform. The following practical guidelines are recommended for all players regardless of how much or how little they wager:

If you feel that gambling has become a problem — whether for yourself or someone you care about — please do not wait to seek help. Our dedicated responsible gaming support team is available around the clock and is trained to assist you without judgment. You can reach h71 support through any of the following channels: